Client Centered
Technology Training
and Support Services

TRAINING & CURRICULUM DEVELOPMENT

• Develop and administer needs assessments
• Create training curriculum and course materials
• Offer training and follow-up support
• Evaluate success of training

Information Technology Communications

• Author communication plans for technology changes
• Communicate technology updates via email, intranet, & blogs
• Design and develop intranet content to support technology

Web and Social Media for Government

• Create curriculum for web and social media authors
• Educate staff on social media practices, channels, and engagement
• Coach authors to write clearly for websites and social media
• Train staff on how to meet web accessibility requirements
• Train staff on organization’s security policies

Government Community Engagement Tools

• Train staff on effective use of community engagement tools such as Next Door, Peak Democracy - Open City Hall, and Accella - Public Stuff
• Monitor activity to provide recommendations for increasing engagement

Information Technology Liaison

• Promote IT Department mission and goals to employees
• Provide feedback to IT staff on employee needs
• Advise IT organizations on how to prepare users for change
• Create quality control check lists for new technology roll-outs
• Deliver how-to support to end users in person, via email, or remotely

Microsoft Office Upgrades

• Develop communication, training, and support plan
• Communicate benefits, challenges, and how to prepare to employees
• Assess needs and skills
• Develop curriculum to increase efficiency and productivity
• Provide expert consulting to IT Department on Office customizations
• Test software and provide feedback prior to roll-out
• Create Quality Control checklists for roll-out

Process Improvement

• Identify inefficient processes and collaborate on solutions
• Document and implement new solution; evaluate and refine

Online Webinar Sessions

• Customized classes upon request
• Class on Microsoft Office programs including Word, Excel, & PowerPoint
• Class on Writing for the Web (government)
• Class on Social Media Overview (government)